Privacy policy

📑 Terms of Service – Gaushree.com
(Applicable for India Only Deliveries)
By placing an order on Gaushree.com, you agree to the terms and conditions listed below.
If you do not agree, kindly do not use our website.
✔ User Agreement
By using our platform, the customer confirms that they have read and agreed to:
Shipping Policy
Refund & Cancellation Policy
Privacy Policy
Product Disclaimer on product pages
🔒 Product Conditions
Products once sold cannot be returned.
Packed orders cannot be altered, exchanged, or modified.
COD orders may require verification via call / WhatsApp / SMS.
Gaushree holds the right to confirm or cancel COD orders at its discretion.
If verification fails, customer may be asked to place a prepaid order instead.
📦 Packaging, Unboxing & Damage Claims
We use standard industry-safe packaging for all orders.
Missing/damaged product claims must be reported within 3 business days of delivery.
A proper full unboxing video (without cuts/pauses) is mandatory to claim damage or missing item.
If parcel is delivered with broken/tampered seal, the customer must not accept it.
Accepting a tampered parcel voids eligibility for compensation.
🚛 Shipping Charges & Delivery Variations
Delivery fee is calculated based on product weight + packing material + destination zone.
Gaushree reserves the right to revise delivery charges anytime without prior notice.
Courier charge variance due to system-based weight or logistics calculation will
neither be refunded nor additionally charged.
If the order returns back to origin even from a correct address, customer must pay re-shipping cost.
🔁 Policy Change Rights
Gaushree may update Shipping, Refund & Terms of Service Policies anytime without prior intimation.
📝 Customer Responsibility
Before dispatch, any request for:
✔ Address update
✔ Phone number change
✔ Delivery slot preference
✔ Product change
must be submitted before shipment is sent.
Once dispatched → no modification will be accepted.
Products purchased from Gaushree are for personal use only — not for resale/commercial distribution.
🚫 COD Refusal Rule
If a customer refuses delivery of a COD order after dispatch →
Gaushree may block Cash-on-Delivery option for future purchases.
📹 Proof Requirement for Claims
To process a complaint, customer must provide:
📍 Full unboxing video
📍 Clear photo/video proof of issue
Claims without proper proof will be rejected.
⚖ Legal Jurisdiction
All disputes are subject to Ghaziabad, Uttar Pradesh (India) jurisdiction only.
🏁 Acceptance of Terms
Using Gaushree.com means you:
✔ Accept all terms mentioned above
✔ Agree to periodic updates without objection
✔ Continue usage = automatic acceptance of future revisions
If you disagree with any point, please avoid using the website.
With Warm Regards,
Team Gaushree 🌿
India-Only Delivery | Safe | Verified | Reliable